Updated in Oct 2023.
The festive shopping season is here, and it's the perfect time for your online store to leverage digital merchandising to enhance profits. Given the challenges posed by the economic downturn, small to medium-sized businesses are banking on holiday sales to bolster their revenue for the upcoming year.
eCommerce merchandising, often referred to as digital or online merchandising, serves as a potent tool to showcase products and boost your store's average order value. Let's delve into the essence of eCommerce merchandising, its significance, and strategies to amplify sales this festive period.
Given the growing convenience of eCommerce, consumers are likely to prefer shopping from the comfort of their homes this season, a trend that's anticipated to persist in the foreseeable future.
eCommerce merchandising is the practice of showing products in the right place at the right time on your online store to increase purchase probabilities the chance of someone buying it. You’ve seen merchandising throughout your life - think of product placement in movies, or just how the aisles in a supermarket are arranged.
Ever notice how the items you need from the supermarket, like bread, milk, and eggs, are always placed close to each other? Or how sale items are always at the front of the aisle? This is merchandising. The supermarket wants you to buy more things so they group similar items and make promotions stand out.
Ecommerce merchandising is essentially the same as this, only it takes place online. Some examples of digital merchandising in an eCommerce store include:
Digital merchandising takes many forms, but the ultimate aim is always to drive up sales of a particular product or group of products. This is usually done by showing products in a creative and engaging way to capture attention and interest.
SEO and ad campaigns bring people into your store, but it’s merchandising that makes your products sell. Everything from where you feature your collections to how you design your product pages relates back to merchandising.
A great way to think about eCommerce merchandising is by employing the ‘5 Rs’, also known as the 5 Rights. This is having the right product in the right place at the right time in the right quantity, for the right price. This is textbook stuff that you’d learn in any business class.
Recreating the benefits of in-store merchandising online can be tough - but it's totally possible.
Relate back to the 5 Rs of merchandising when choosing where, when, and how to promote your products and collections to ensure you make the biggest impact.
You understand what digital merchandising is and how you can use it. Now we’re going to look into some simple and effective steps to help you understand how to merchandise to sell more products during the holiday shopping 2021 season.
Have you ever walked into a supermarket and thought ‘where the hell am I and how do I find what I want’? Probably not, because they all follow a similar layout that you’re instantly familiar with. It’s a floor plan that has been shown through tedious trial and error to produce more sales.
Watch retailer Lorier keeps things familiar with the cart and search in the top right and collections boldly merchandised throughout.
Your eCommerce store should have its own flavor, but it should still be familiar enough for visitors to navigate it as second nature. For example,
This is what people expect, and most people don’t like surprises.
Take all the guesswork out of navigating your store so visitors can spend their attention on the products you’re merchandising. Simple and intuitive menu navigation is a must. You should only use a mega-menu if you have a large store with dozens of product categories - otherwise, stick to a simple menu.
Use cues to direct shoppers to where you want them to go. Call to action (CTA) buttons or banners for promotions will help you direct some of that stray attention in a more profitable direction.
Shopify removes all navigation on their landing page to draw all attention to its 14-day Free Trial CTA.
Note that removing menu and footer navigation on landing pages can help to capture users in a sales funnel. This tactic should only be used when you’re actively trying to close one specific type of conversion and nothing else, for example, selling a product or collecting email signups.
Having a familiar store layout allows you to insert product merchandising much more effectively and divert more user attention to it as a result.
Certain products were made to go together, like toothbrushes and toothpaste, cameras and lenses, cleanser and moisturizer, or even diapers and beer according to one old story. You can use Google Analytics to see which products your customers often buy together and then group them in a special promotion.
Check out what your competition is doing as well and try to group as many similar products as you can. This is known as the art of cross-selling. If I buy a shirt from your store, don’t just let me check out with that alone, offer me a tie to go with it!
Skincare brand Lumin offers practical product bundles on skin maintenance sets to save customers money.
Successful digital merchandising takes full advantage of the ability to place products in front of the shopper at any stage of the sales journey. This is a luxury that brick-and-mortar stores don’t have.
Entice your shoppers by offering free shipping or a discount when they buy two or more similar products together. This is a great way to increase your store’s AOV (average order value).
If your customer doesn’t want to buy anything other than what they already have, then try and sell them a more expensive version of what they want. This is known as upselling and it’s a very effective technique to use on product pages. Suggest similar but more premium products to the one your prospect is looking at and hope that they bite.
PRO TIP: Always have the option to buy products in a bundle separately. This shows the user that they can actually save money with the bundle. Bundles of products that cannot be purchased individually show no cost-saving benefit to the customer.
You don’t have the luxury of face-to-face meeting your site visitors and building relationships with them. BUT you do have analytics and automated email software. Get your visitors to sign up with their email to receive a discount or loyalty points.
Then, set up your automated email or SMS software to send them a message if they come to your store but don’t buy anything. Something like:
“Hey John, this is Claire from Alpine Style customer service. I noticed you were looking at so-and-so products but left without buying. We’re putting a 15% discount on that next week but I can apply it for you now if you put in the promo code 15OFF at checkout. Have a great day!”
This kind of outreach converts very well.
Don’t be afraid to merchandise your products in emails to prospects. Even with the advent of social media, email marketing is still one of the highest converting merchandising tools.
Personalization makes customers feel valued and increases conversions - use it with your Christmas marketing and Black Friday marketing. Source: neilpatel.com.
Personalization has been shown to increase conversions by around 20% and is now becoming the standard across industries. You can use data to go further than just addressing users by name (although this is a great place to begin personalization). Consider the user’s previous browsing and shopping history to show them relevant products and consider the timing of each promotion.
For example, if I buy a toothpaste expected to last two months from you, then show me more offers for toothpaste after around six weeks to capture my attention once again.
The search box is the often underrated star of your eCommerce website’s navigation. You can use merchandising in the search box to promote products similar to the ones users are searching for. There are various merchandising strategies you can implement on your search results pages to make the product order align with your sales goal.
This is where you attribute a set of rules that determine which products show up and when. Its benefit is that you don’t have to place products manually and can rely on data-driven algorithms to do the work for you.
This kind of strategy allows you to promote, demote, or hide products automatically at different times of the year to reflect holidays and seasons, or you could continuously promote popular products in certain categories.
Boost AI Search & Discovery allows you to set up product rankings to do merchandising on search result pages.
The Boost AI Search & Discovery app from Boost Commerce allows you to set dynamic rules on your search bar function that drive up conversions and the customer experience.
This is when you promote specific products in reaction to certain keywords that a user types in the search box. For example, when I type ‘winter jacket’ you might choose to show me a best-selling raincoat as well.
Up to 30% of shoppers use the internal site search when looking for products. On top of that, conversion rates are around double for users who find the products they’re looking for through search. You’re missing out on conversions and an increased average order value if you skip over search box merchandising.
Keep in mind common and trending product combinations when choosing what to promote and what to assign to attribute-based merchandising.
Brick-and-mortar stores are full of signs and cues to get people to where they want to be. Your online store should make use of signage and cues as well. The best way to do this is to use arrows, leading fonts, and bold colors around CTAs.
Fashion retailer H&M goes bold when it comes to pushing their Black Friday marketing. Try and tell us that doesn’t stand out immediately!
It’s important not to clutter your store with too many images and signs, but the occasional banner and sign pointing to a call to action button is a must. You’re trying to get the user’s attention, so use simple and to-the-point signs.
Point customers to a sale, a popular collection, or encourage them to use your search box and then incorporate the aforementioned search box merchandising to catch the conversion.
Visual cues are important because they work. Our visual perception is very target-oriented - it’s why photographers often use ‘leading lines’ to direct the eye to the subject in their photo. Use your signage and arrows to direct your visitor’s eyes to the products you’re merchandising.
With the holidays fast approaching, the time for optimizing your eCommerce store is now. Set up rules-based merchandising in your site-search, add more promotions and create visual cues to draw more attention to them, and pay careful attention to your data analytics to see what the trends are and what your customers want.
Consider the 5 R’s every time you make a promotion - the right product in the right place at the right time in the right quantities at the right price. Do it in the right way.
Happy holidays!
